Palletline Recruitment Opportunities

PM Traffic Supervisor/Night Router - Palletline London, Perivale. UB6 7RJ

Closing Date 28th February 2012

Job Title: PM Traffic Supervisor/Night Router
Reports To: Operations Manager

Job Purpose:

To manage the efficient and effective routing of multi-drop deliveries and collections to ensure that vehicle utilisation is maximised and service levels are achieved within budget
To ensure driver de-brief procedures are carried out thoroughly and efficiently
To ensure that end of shift reports are completely accurate and are on a timely basis
To assist with improving operational procedures
To ensure that all traffic office enquiries are handled in an efficient and consistent manner, in accordance with Customer Contract Requirements and Charter regulations
To provide general admin and clerical support as requested from time to time
To ensure all collections are entered on to the Palletline systems as per the Palletline PLC Operational Processes

Key Job Activities

Responsible for the efficient and effective route planning
To ensure familiarity with Traffic Office procedures, Palletline PLC Charter and customer specific contracts
To ensure that traffic office procedures are followed at all times
To liaise with other departments on a timely and professional basis

Key Daily Tasks

Route Planning – responsible for managing the efficient and effective routing of multi-drop deliveries and collections to ensure vehicle utilisation is maximised and service levels are achieved within budget
Driver De-Brief – to ensure that compliance is met with all driver delivery/collection paperwork and digital signature devices and checked on return to the depot. Also ensure that problematic deliveries (including returns) are dealt with in accordance with Palletline PLC procedures
Collection/Delivery Enquires – provide pro-active and practical solutions to collection/delivery enquires/problems
Timely notification of problematic deliveries – ensure that all problematic deliveries are notified to Customers (including Palletline depots) in accordance with Palletline PLC procedures
End of Shift – to ensure that all end of shift reports are completed accurately and on a timely basis
Telephone Answering – answer the telephone promptly and efficiently in accordance with Palletline PLC procedures, in the knowledge that every phone call is a valued Customer; a polite and sensitive approach to Customer is taken at all times. Ensure that any messages are passed on to relevant personnel
E-mail, Fax, System Messages and other enquiries - ensure that all enquiries are dealt with on a prompt and timely basis in accordance with Palletline PLC procedures

Flexibility clause
Other duties and responsibilities express and implied which arise from the nature and character of the post within the section, mentioned above or in a comparable post in any of the Company's other sections or departments.

Variation clause
This Job Description forms part of the contract of employment of the person appointed to this post. It reflects the position at the present time only, and may be changed at management's discretion in the future.

As a general term of employment, the company may effect any necessary change in job content, or may require the postholder to undertake other duties, at any location within the company, provided that such changes are appropriate to the employee's remuneration and status.

Skills, Knowledge and Qualities:

Technical Skills

Experience of route planning is essential
Highly systematic in approach, familiar with establishing and ensuring compliance with organised processes
Proven knowledge/experience of the palletised goods/transport industry
Good understanding of the Palletline system from an operational and administrative point of view
Computer literate (including good working knowledge of traffic systems and Microsoft Word, Excel and Outlook)

Personal/People Skills

Able to work under pressure in a demanding environment, working to high corporate standards
Good people, communication and leadership skills
Honesty and integrity
A positive attitude and pro-active approach towards problem solving
Systematic in approach to follow documented processes
Able to work using own initiative and within a team environment
Proven people management skills and experience (dealing with staff welfare, sickness issues)
Basic commercial awareness

Please contact us if you feel that you have that you have the skills and experience required, together the motivation and enthusiasm to develop this role. Please send a covering letter and Curriculum Vitae in the first instance by email to Andyd@palletline.com